Returns & Exchanges

At Pilgrim India, we want you to love your skincare journey, which is why we offer a hassle-free 7-day return policy for products that are damaged, defective, or incorrect. We ensure a smooth resolution to keep your glow intact and your shopping experience seamless.

Return Process

• 1.
  Initiate Request

  Log into your account or visit our support portal within 7 days of delivery to submit a return or exchange request with your order details.

• 2.
  Upload Proof

  Attach clear photos or an unboxing video of the product and its packaging to help our quality control team verify the damage or discrepancy.

• 3.
  Quality Inspection

  Once your request is approved, we will arrange a reverse pickup; the product must be unused, in its original packaging, and with all seals intact.

• 4.
  Refund or Replacement

  After the returned item passes our inspection, we will process your full refund to the original payment mode or dispatch a fresh replacement within 48 hours.